Come to Camp MIKAL for Salon and Spa owners and managers in September

Camp MIKAL Book Now and Save! Saturday Sept. 19 thru Monday Sept. 21 Enjoy Camp – Learn – Share – Try out options – Meet experts! Camp MIKAL starts with advanced registration at 1pm Saturday Sept. 19 and a Boot Camp system review session from 2pm to 5pm and ends Saturday with a welcome mixer in our Resource room from 5pm to 7pm. Then you can Oktoberfest! Sunday officially starts Camp MIKAL with registration and a hotel buffet breakfast at 8am and Camp Kick-Off at 9am. In the Kick-off we will cover the new SEVEN features and all new Marketing and E-Marketing strategies that will increase sales and build retention. At 5:30pm we will host a party “Stop Wine-ing and Eat Some Cheeze!” with tons of networking, awards, and conversation. Then it is Oktoberfest time! Monday starts with a hotel breakfast and more classes and breakout sessions from 9am to 1pm. There is a box lunch provided and our Resource room will be open till 2pm for hands on work and any final questions. Optional Success Club Tuesday! Call for details – only 10 spots available for the Club Tuesday. Also enjoy ZinZinnati OKTOBERFEST* Dates: September 18 - 21 Location: Downtown Cincinnati - Times: Friday night, Saturday and Sunday Also – Reds Baseball game Sunday 4pm Newport Aquarium – Kings Island – Old Coney d The ZinZinnati Oktoberfest is the most authentic Oktoberfest in the country. The event will be in the Munich Oktoberfest style of large Fest Tents sponsored by our German Beer Breweries. Each tent will have food, beer and music. Rides and Games. There will also be continuous live German entertainment. Free admission. Largest Oktoberfest outside Germany! Bring the family!

Confirm your salon and spa appointments post pandemic

MIKAL Salons and Spas Make sure your Appointment Reminders and confirmations spell out your new Safe Services policies. As we prepare to ReOpen lets make sure we have the emarketing, signage, scripting, and staff all on board for safe and smart operations. Here is an example of the Appointment confirmation/reminder message. THE STAFF AT MIKAL SALON & SPA WOULD LIKE TO REMIND YOU OF YOUR APPOINTMENT..... We have a new Safe Services policy. Please help us create a safe place for you to enjoy your services. When you are parked in our lot please call the front desk and tell them you have arrived. Your stylist will sanitize their station and prepare for your service. Please do not come into the salon until the front desk tells you your stylist is ready and waiting for you at our front door. Please wear a mask and if you like gloves and eye protection. It will not hamper our performance of your service. If you do not have a mask one will be provided that you can take with you after the service. We will also check your temperature at the door. Our staff gets a temperature check 3x a day for your safety. If you have a high temperature your service will have to be rebooked. If you do not wish to pay after the service you can give us your credit card information before or during the service and on completion of your visit you can simply exit the salon. Thank you for your cooperation. Your safety and satisfaction are our primary concerns. Call MIKAL for set up and ReOpening Ideas. You will need to think about opening your book, how EBMA will work, On-Line booking for clients, and other reopening ideas. Also you will need to start a new day and week. There might be a month end and quarter end to do. Check you UpDate log or give us a call. We are available (as always 9am to 9pm Mon-Fri and 9am to 4pm Saturday. Your MIKAL Support Team 513-528-5100 www.mikal.com

Smart Ideas for ReOpening Your Salon/Spa

We hope this message finds you, your team and families all safe and well. As we reopen or plan to reopen here are ideas to consider with you Mikal system: - Staff scheduling: many states are limiting staff and clients in the salons and spas. Remember that you can have alternate week schedules in MIKAL. Schedule half The staff for each Saturday and be open 80 hours a week with 2 shifts. - Automatic Client Service charge: set the system to put a one line service charge on every sale. System Info, Point of Sale, Auto Service Charges – suggest Flat $ rate, per ticket, credit house account – should not be commissionable - Appointment reminders/confirms: change the message to reinforce your new policies for masks, etc.. - Campaigns: set up a new ALLCUST list of email clients and a standard campaign to change a few times a week and blast out to keep clients informed. Idea: use ^fname^ and other embedded commands to personalize the emails and text messages! - Activate the email to assign All Clients credentials to be able to book on-line. Coordinate with MIKAL so you can activate on-line booking in conjunction with your reopening. - Retail generates 40% profit per dollar and services generate 10% per dollar so…have a BIG sale on retail the month you reopen – sell the shelves empty! - If you get PPP and want to rehire desk staff have them remote into MIKAL and work from home confirming client text numbers, phone carriers, and email addresses. Note you can use Windows Remote Desktop to set this up so staff can take control of a computer at work from home. There may be a charge to set up this process. - This is a great time to activate the automatic Up$ell option and have add on services pop up When the clients call or book on line. Get that extra revenue with the influx of clients. We hope these ideas help. We are here to help you with support 9-9 Mon-Fri and 9-4 Sat. Also – you could use this down time to upgrade to Mikal SEVEN and open with our new look! Call us to look into the monthly rental option for our new version, support, on-line booking and Employee mobile app all rolled into one low monthly price. No extra costs – always be updated! Stay safe Your MIKAL Support Team 513-528-5100 www.mikal.com

Ideas for ReOpening your Salon or Spa

Re-Opening ideas from MIKAL Automatic Add-On Charge for MIKAL Point-of-Sale Mikal has a feature that allows the automatic add on of a charge on each sale or each service line item on a sale. This charge can be set up as a flat dollar amount or as a percentage of the service/ticket. Enter a Sale and the Service Charge will appear as an additional line item and also show as a special amount on the payment screen in SIX. Do you need to clear some gift cards to resell them? You can clear All zero balance gift cards in Mikal. Give us a call for details. Staff scheduling: many states are limiting staff and clients in the salons and spas. Remember that you can have alternate week schedules in MIKAL. Schedule half The staff for each Saturday and be open 80 hours a week with 2 shifts. This is a great time to activate the automatic Up$ell option and have add on services pop up When the clients call or book on line. Get that extra revenue with the influx of clients. Appointment reminders/confirms: change the message to reinforce your new policies for masks, etc.. Campaigns: set up a new ALLCUST list of email clients and a standard campaign to change a few times a week and blast out to keep clients informed. Idea: use ^fname^ and other embedded commands to personalize the emails and text messages! Activate the email to assign All Clients credentials to be able to book on-line. Coordinate with MIKAL so you can activate on-line booking in conjunction with your reopening. Retail generates 40% profit per dollar and services generate 10% per dollar so…have a BIG sale on retail the month you reopen – sell the shelves empty! NOW is the time to upgrade your systems and activate the features in Mikal that will help jump start your business as it Re-Opens. Give us a call to get these features going! 513-528-5100 Please note: if you are on a support contract your calls are FREE – if you have chosen per call you will need a credit card when you call us. One call/charge can handle multiple questions – give us a call! Stay safe and thank you for your support – your Mikal Team