Salon Success

How about this: Success is simple Retail needs to increase and more than 2 weeks on hand needs to be eliminated. Management and service providers must be held accountable for each clients prescription being done and consultation on retail. Management needs to implement the automatic e-marketing, referral rewards, and Just in time appointment options - a one hour investment that markets automatically every day! Rule change: Just charging what your menu says services cost will increase sales 2-5 percent. Rule change: No client gets to a service provider without checking in at the desk. No client checks out without a workticket. No discounts unless they are supported by a salon coupon or authorized special or it comes off the service providers side of the ticket. Management manage: Meeting with service providers each week on sales vs goals will increase sales 5-10 percent. The story that inspired you this past week from MaryBeth was not about memos, e-mails, spreadsheets etc.. It was about working with EACH operator to increase business, working with EACH client to get them back in and more often and also had nothing to do with trying to BUY business with grope ons and crazy discounts. We build a profitable business one happy client at a time every day.